Patient safety is the foremost concern of every member of SAA. SAA’s approach to quality assurance is multi-pronged. Firstly, by being highly selective and only hiring top graduates of superb programs, we start with the highest quality anesthesiologists available. Our physicians have trained at most of the top programs in the country, including Harvard (Massachusetts General Hospital, Brigham & Women’s Hospital, & Beth Israel), Yale, Columbia, the Mayo Clinic, the University of Pennsylvania, the University of California system (UCSF, UCLA, UCSD, UC-Davis), Texas Heart Institute, MD Anderson Cancer Center, the University of Wisconsin at Madison, the Virginia Mason Clinic, Wake Forest, the University of Texas System (Parkland/UTSW, Galveston, Houston & San Antonio), Baylor, Ohio State, Michigan, Iowa, Rochester and the University of Arizona, as well as many other stellar institutions.
Our commitment to excellence in anesthesia is further demonstrated by our requirements for Advanced Cardiac Life Support and board certification. Cardiac anesthesiologists are encouraged to become board certified in Peri-Operative Transespohageal Echocardiography. Our internal QA Committee conducts chart reviews and identifies trends requiring education or discussion, and members are also quite active in the QA process at each of our facilities.
SAA’s ongoing QA efforts are reflected in a malpractice loss ratio that is among the best in the country; SAA’s claims experience is six times better than national norms.
In addition to a truly superior safety record, SAA physicians also take great pride in caring for our patients’ emotional needs and recognizing that empathy and kindness are very important for patients undergoing the stress of surgery or childbirth. Patient satisfaction surveys give our physicians ‘straight A’s’, with over 97% of patients rating the care they received as ‘excellent’, and over 98% reporting that they were treated with courtesy and respect. In addition to preventing serious complications, SAA physicians also devote a great deal of attention to minimizing relatively minor side effects of anesthesia, and as a result, the rates at which SAA patients have post-operative nausea & vomiting, sore throats or headaches are a small fraction of the national average.
At SAA, your safety and comfort are our number one priority.